Frequently Asked Questions


  • Is online bill pay secure?
    Yes it is. All information is accessed via your account login only, and a secure certificate (TLS) protects your credit card and bank account information. We are committed to protecting your personal information. (For details about our privacy policy, click on Privacy in the screen footer.)
  • Is there a fee to pay my bill online?
    There is usually not a fee for a one-time payment made in full. However, if your provider allows you to set up a recurring payment plan a service charge may apply.
  • What information do I need to set up a bill for electronic payment?
    To protect your privacy we require you to authenticate your identity before we allow you access to any confidential information. You can click on the Register Now or Pay Now links to reveiw the data that your provider requires. Required information may include account number, your address, birthdate, claim, invoice number, etc.
  • What if my payment account does not have sufficient funds to cover a payment?
    We make withdrawals authorized by you from the payment account that you designate. As with any payment account, you must provide sufficient funds to cover all payments. Since we have no knowledge of your account balance at any time, we cannot notify you if your payment account has insufficient funds. There may be additional charges for payments attempted against accounts with insufficient funds.